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Twelve Concepts of Service
- The ultimate responsibility and authority for Al-Anon world services belongs to the Al-Anon groups.
- The Al-Anon Family Groups have delegated complete administrative and operational authority to their Conference and its service arms.
- The right of decision makes effective leadership possible.
- Participation is the key to harmony.
- The rights of appeal and petition protect minorities and insure that they be heard.
- The Conference acknowledges the primary administrative responsibility of the Trustees.
- The Trustees have legal rights while the rights of the Conference are traditional.
- The Board of Trustees delegates full authority for routine management of Al-Anon Headquarters to its executive committees.
- Good personal leadership at all service levels is a necessity. In the field of world service the Board of Trustees assumes the primary leadership.
- Service responsibility is balanced by carefully defined service authority and double-headed management is avoided.
- The World Service Office is composed of selected committees, executives and staff members.
- The spiritual foundation for Al-Anon's world services is contained in the General Warranties of the Conference, Article 12 of the Charter.